Referrals are managed in a timely, responsive, and welcoming way.

Ensure that tangata whaiora are well informed about their rights and our services so that they can make an informed decision about whether they want to engage with our services.

Records will be made and kept secure following the law and relevant standards.

The rights and best interests of tamariki are paramount in situations involving their safety and wellbeing.

Kaimahi must maintain appropriate boundaries when interacting with tangata whaiora and other people we work with at all times.

will be provided in accordance with our policies, procedures and the Bail Support Service Specifications.

Kaimahi should act within the limits of their role to ensure the person gets the help they need.

Tangata whaiora will be properly supported with planning, referrals and appropriate follow-up.

Is undertaken in accordance with contracted specifications, good practice and relevant policies

Promote and uphold rights and support people/whānau to be self-determining

Tangata Whaiora will be advised they have a right to access independent support and advocacy while engaged with the service.

Our programmes and commitments.

We will plan for situations where there is risk to the safety of people we work with, their whānau and our kaimahi. 

Respect and promote the right of a person to make their own decisions on a voluntary and informed basis.

We respect the human right to be treated with dignity and respect.