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Policies

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Integrity - Ngākau Tapa Tahi

Integrity

Kaupapa

Our Purpose, Mission, and Values.

Te Tiriti o Waitangi

Our commitment to honouring and upholding Te Tiriti o Waitangi across the Mission.

Pacific Peoples

The involvement and representation of the Pacific communities at all levels of Anglican Action.

Conflict of interest

To protect the integrity of all decision-making processes at all levels of Anglican Action

Whānau engagement

Whānau of all types are encouraged to participate in our services

Code of Conduct

Outlines the high standards of behaviour we expect of our kaimahi.

Diversity, Equity & Inclusion

Our strategy for integrating equity, diversity, and inclusion into every facet of our work

Deaf, Disability & Neurodiversity

Complements the Diversity, Equity and Inclusion Policy in relation to disability and neurodiversity.

Sustainability

Our commitment to waste prevention, reduction, reuse and recycling practices 

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Service Delivery

Welcome & Entry

Referrals are managed in a timely, responsive, and welcoming way.

Referral information

Ensure that tangata whaiora are well informed about their rights and our services so that they can make an informed decision about whether they want to engage with our services.

Client record-keeping

Records will be made and kept secure following the law and relevant standards.

Best interests of child/rangatahi

The rights and best interests of tamariki are paramount in situations involving their safety and wellbeing.

Safe Practice

Kaimahi must maintain appropriate boundaries when interacting with tangata whaiora and other people we work with at all times.

Supported Bail

will be provided in accordance with our policies, procedures and the Bail Support Service Specifications.

Suicide -prevention and post

Kaimahi should act within the limits of their role to ensure the person gets the help they need.

Conclusion of services

Tangata whaiora will be properly supported with planning, referrals and appropriate follow-up.

Assessment & planning

Is undertaken in accordance with contracted specifications, good practice and relevant policies

Client-centred services

Promote and uphold rights and support people/whānau to be self-determining

Independent Advocacy

Tangata Whaiora will be advised they have a right to access independent support and advocacy while engaged with the service.

Programmes

Our programmes and commitments.

Safety planning

We will plan for situations where there is risk to the safety of people we work with, their whānau and our kaimahi. 

Informed Consent

Respect and promote the right of a person to make their own decisions on a voluntary and informed basis.

Behaviour support

We respect the human right to be treated with dignity and respect.

Service Delivery
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Abuse & Protection

Child protection

When a young person is being hurt, at risk of harm or where they are hurting someone else, inaction is not an option.

Responding to abuse, exploitation and neglect

 If we suspect that a child or vulnerable adult is at risk of serious harm, we will respond promptly and appropriately. 

Safeguarding Vulnerable Adults

Our focus on preventing abuse, neglect, and exploitation of vulnerable adults. 

Responding to abuse allegations against team members

We respond promptly and fairly to complaints and allegations of abuse against paid and unpaid kaimahi. 

Abuse & Protection

01.

Anti-Harassment Policy

It is the policy for Anglican Action to ensure as far as possible that all staff are safe and secure in their work.

03.

Child Protection Policy

Anglican Action is committed to the detection and prevention of abuse of children.

02.

Charge Card Policy

It is the policy of Anglican Action to restrict the use of credit cards and charge cards that are in the name of Anglican Action.

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Quality Assurance & Improvement

Compliance Management

We will ensure we are compliant with legislation and standards and that we meet our contractual obligations.  

Risk Management

Our services and activities will be quality assured through monitoring, data collection and implementation of planning and improvement processes.

Protected Disclosure/Whistleblowing

We promote and expect high standards of ethical and accountable conduct across Anglican Action. 

Quality assurance and improvement

We are committed to high-quality service provision and have a range of mechanisms to help us achieve quality.

Feedback and complaints

Complaints will be resolved carefully and promptly with a focus on early resolution. 

Quality Assurance
Health and Safety

Health and Safety 

Identity Verification for Child Safety

Identity verification for kaimahi.

Health and Safety Responsibilities

We prioritise health, safety and wellbeing with a strong focus on preventing and responding early to hazards and risks. 

Emergency and disaster planning

We have a plan for responding to disasters such as an earthquake, fire, and flooding.

Checklist working offsite

Before undertaking lone work and other work offsite, risks should be scoped and assessed and controls implemented. 

First Aid

We maintain the supplies, equipment and expertise to provide a first aid response when necessary.

Incident management

Prevention and mitigation of the harm will be prioritised. 

Checklist: Lone Working & Missing person procedure

Actions to be taken if a worker is believed to be missing.

Business continuity

Our plan for Business Continuity prioritises the safety, care, and well-being of tangata Whaiora and kaimahi

Responding to workplace violence & aggression

We have zero tolerance for aggression and violence but recognise they are workplace hazards. 

Tamariki & Young people in the workplace

We aim to provide a safe and inclusive working environment for all. 

Professional Supervision

Supervision helps ensure we deliver quality services and supports kaimahi/staff wellbeing.

Wellbeing

A holistic approach to staff wellbeing is promoted

Health and Safety ( Risk Management approach)

All kaimahi will participate in the identification of hazards and management of risks. Ideally, risks to health and safety will be eliminated.

Checklist: Emergency preparedness

We have a plan for responding to disasters such as an earthquake, fire, and flooding.

Disaster and emergency procedures

Kaimahi and tangata whaiora must be fully conversant with emergency procedures 

Harassment and bullying

We aim to provide a safe and inclusive working environment for all. 

Lone Working

Risks with lone work are identified, assessed and managed.

Pandemic

We aim to manage risks to kaimahi/staff and clients during a pandemic.  

Rehabilitation of injured staff

If a kaimahi suffers a work-related illness/injury, including mental health harm or mental ill-health, we will support them through their rehabilitation and planning for their return to work.

Safe Driving & Vehicle Use

Vehicles must be used carefully and responsibly at all times.

Background and child safety checks

We take reasonable care to engage people who can be entrusted to work safely with others. 

Worksite checking

e take all due care to ensure that worksite facilities meet health and safety standards. 

Health and Safety 

Identity Verification for Child Safety

Identity verification for kaimahi.

Health and Safety Responsibilities

We prioritise health, safety and wellbeing with a strong focus on preventing and responding early to hazards and risks. 

Emergency and disaster planning

We have a plan for responding to disasters such as an earthquake, fire, and flooding.

Checklist working offsite

Before undertaking lone work and other work offsite, risks should be scoped and assessed and controls implemented. 

First Aid

We maintain the supplies, equipment and expertise to provide a first aid response when necessary.

Incident management

Prevention and mitigation of the harm will be prioritised. 

Checklist: Lone Working & Missing person procedure

Actions to be taken if a worker is believed to be missing.

Business continuity

Our plan for Business Continuity prioritises the safety, care, and well-being of tangata Whaiora and kaimahi

Responding to workplace violence & aggression

We have zero tolerance for aggression and violence but recognise they are workplace hazards. 

Tamariki & Young people in the workplace

We aim to provide a safe and inclusive working environment for all. 

Professional Supervision

Supervision helps ensure we deliver quality services and supports kaimahi/staff wellbeing.

Wellbeing

A holistic approach to staff wellbeing is promoted

Health and Safety ( Risk Management approach)

All kaimahi will participate in the identification of hazards and management of risks. Ideally, risks to health and safety will be eliminated.

Checklist: Emergency preparedness

We have a plan for responding to disasters such as an earthquake, fire, and flooding.

Disaster and emergency procedures

Kaimahi and tangata whaiora must be fully conversant with emergency procedures 

Harassment and bullying

We aim to provide a safe and inclusive working environment for all. 

Lone Working

Risks with lone work are identified, assessed and managed.

Pandemic

We aim to manage risks to kaimahi/staff and clients during a pandemic.  

Rehabilitation of injured staff

If a kaimahi suffers a work-related illness/injury, including mental health harm or mental ill-health, we will support them through their rehabilitation and planning for their return to work.

Safe Driving & Vehicle Use

Vehicles must be used carefully and responsibly at all times.

Background and child safety checks

We take reasonable care to engage people who can be entrusted to work safely with others. 

Worksite checking

e take all due care to ensure that worksite facilities meet health and safety standards. 

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Governance

Governance responsibilities

The Trust Board is collectively responsible for governing Anglican Action.

Management Delegation

The Trust Board delegates responsibility for managing the operations of Anglican Action to the Missioner. 

Disqualification and termination of membership

We comply with our Trust Deed, legal criteria and contractual obligations relating to membership.

Review and evaluation

Trust Board members are committed to quality governance and continuous improvement. 

Delegations

Board members and staff/kaimahi must be properly authorised and have the necessary delegations to discharge their roles and responsibilities efficiently and effectively. 

Dispute Resolution (governance)

We are committed to reaching a speedy and just resolution of disputes at governance level when unable to be resolved through respectful discussion and debate.

Policy management

Our policies and procedures are regularly reviewed, kept up-to-date with legislation, policy and practice and reflect the input of our stakeholders. 

They set the framework for our operational procedures and practice requirements.

Governance

Privacy and Information Management

CCTV and Surveillance Technology

Closed-Circuit Television and other surveillance technology may be used in our work/mahi. 

Data Breach Management

We will respond quickly and appropriately to a data breach including a breach of privacy to minimise harm to people and our organisation. 

Information sharing

We are kaitiaki of people's information and respect the trust and expectations of confidentiality that Tangata Whaiora and staff/kaimahi have of us in our relationship with them.

Protection of privacy

We comply with regulatory standards and only release and share information in accordance with our policies and the law. 

Artificial Intelligence - Acceptable Use

Artificial Intelligence (AI) provides opportunities to improve our service but has risks. We want to make the most of the opportunities while staying on top of the risks. 

Information safeguards

We are committed to reaching a speedy and just resolution of disputes at governance level when unable to be resolved through respectful discussion and debate.

Record Management

We will be guided by the law, regulations and sector/industry standards when managing them and when deciding how to retain and dispose of them. 

Privacy and Information Management
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Staff and Volunteers

Good faith employment

We will comply with the law and act in good faith in our employment relationships. 

Orientation & Induction

New employees, volunteers and contractors will undergo an induction and orientation process appropriate to their role and responsibilities. 

Family violence (Staff)

We prioritise our employees' safety and recognise that they may need to take leave for reasons related to family violence.

Leave Generic

Anglican Action will ensure that staff receive their legal entitlements to leave set out in legislation like the Employment Relations Act 2000 and Holidays Act 2003. 

Contractors

We ensure that roles and responsibilities for contractors and Anglican Action, as parties to the contract, are clearly outlined.

Parental Leave

We comply with the Parental Leave and Employment Protection Act 1987. 

Performance appraisal

The annual performance review process is an opportunity for staff/kaimahi to reflect on and receive feedback about their performance

Unsatisfactory performance

Performance issues will be addressed if and when they arise. Informal and formal strategies will be used as necessary. We act fairly and respect rights to natural justice, privacy and access to appropriate support.

- Misconduct or serious misconduct?

Whether misconduct amounts to serious misconduct depends on the particular circumstances of a given case. 

Student placement

Anglican Action supports workforce development and work-based learning by students. 

Recruitment and selection

Recruitment and selection will be conducted in a fair, inclusive and timely way.

Remuneration & hours

Kaimahi will be paid at, or above, the terms set by law and any applicable Collective Agreement. 

Flexible working

We provide flexible working arrangements when we can and comply with relevant legal provisions.

Exit

Anglican Action will ensure that the process of leaving employment is conducted in a fair and respectful way. 

Volunteers-Kaiāwhina

We value the contribution of volunteers/kaiawhina and reflect this in the opportunities we provide and how we work with volunteers.

Professional development

We are committed to providing a supportive and rewarding work environment in which kaimahi and volunteers/kaiawhina can grow and develop.  

Grievances and disputes

We accept and value differences of opinion and encourage open and respectful communication in the workplace.  

Misconduct

All kaimahi must work in a professional and competent manner. 

Disciplinary action

We recognise that it may be necessary to take disciplinary action against a kaimahi for:

Working from home & Remote Working

A work from home or other remote work arrangement may be agreed for staff/kaimahi in suitable roles or if required for health or other reasons.

Staff and Volunteers
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Communications

Acceptable use (internet and digital technology)

Communications and networking resources, along with organisational devices and equipment must be used responsibly and in accordance with our Code of Conduct.

Media

Only those authorised to interact with the media should do so.

Social media

We use social and online media to build connections, collaborate and share information with colleagues and community. 

Mobile phone

This policy guides decisions about allocating mobile phones and outlines requirements for use, reimbursement, damage and loss.

IT and Personal Devices (BYOD)

aimahi may use their own phone or other devices for work purposes on the basis that they adhere to our security measures and relevant policies and procedures.

Communication
Finance
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Financial Management

Board and CEO Financial Authorities

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Budgeting and Forecasting

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Financial Reporting and Monitoring

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Insurance

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Payroll

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Petty Cash and Expense Claims

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Bank Accounts

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Fixed Assets

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Operating Reserves

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Accountability, Internal Controls and Audit

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Fraud

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Investments

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Purchasing and Payments

x

Receivables

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Credit Cards

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Leasing

x

Wāhi Āwhina

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